FAQ

Once your order has been shipped, tracking details will be sent to you by email. You will be able to track your order directly on the carrier’s website.

Orders can be cancelled before they are processed and shipped.

Please note that all items are eligible for cancellation except custom-made pieces created based on your own idea. Once production on custom designs has started, these orders cannot be cancelled due to the personalized nature of the work.

If you need to request a cancellation, contact us as soon as possible via email: ravenrelics.shop@gmail.com

Orders are processed quickly, so changes may not always be possible. Contact us as soon as you can.

If there is any problem with your order, please contact ravenrelics.shop@gmail.com and include your order number along with a description of the issue.

If your order has not arrived within 14 days of receiving your shipping confirmation email, please reach out, unless you have already been informed of a delay or your item is still in production.

Every order matters, and every issue will be handled with care to ensure the best possible resolution.

Orders are always prepared and shipped as quickly as possible, but some products are not simply pulled from a shelf, they are prepared, refined, and created specifically for each customer. Because of this, certain items may require additional production time, approximately 1–14 business days.

Custom made garments created to specific requests, as well as preorder items, are typically completed within 3–6 weeks, depending on the complexity of the design.

Raven Relics is rooted in craftsmanship rather than massive warehouses filled with hundreds of items. Sometimes, this means a slower pace, but it also reflects a thoughtful approach, skilled craftsmanship, and a focus on the quality, details, and individuality of every piece.

Thank you for supporting something created outside the mainstream. 🖤

All payments are processed through secure payment providers. Payment details are encrypted and are never stored by Raven Relics.

Available payment methods may vary depending on your location and device, but can include:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Google Pay
• PayPal
• Raven Relics Gift Cards
• and more, if available

Yes. If you would like your order to be prepared as a gift, please let us know when placing your order and we will do our best to accommodate your request.

Shipping is currently available to Europe, Scandinavia, the United Kingdom, the United States, Canada, Australia, Mexico, and selected South American countries.

Shipping costs depend on the package weight and start from $14.99. The final shipping cost will be calculated at checkout.

Estimated delivery time is 3–6 business days after dispatch. Please note that delivery times are approximate and may vary depending on the destination, carrier, customs clearance, and other unforeseen circumstances.

Free Shipping is available on orders over $666.

Please note that delivery times apply after an order has been completed and dispatched. Some products require additional production time before shipping. Estimated production times are always listed in the product description when applicable.

Raven Relics is responsible for preparing and dispatching orders. Any import-related charges, including VAT, customs duties, handling fees, brokerage fees, or local taxes required by the destination country, are the responsibility of the customer unless otherwise stated.

Delivery times are estimates and may occasionally be affected by customs inspections, local courier delays, severe weather conditions, public holidays, or other circumstances beyond Raven Relics' control. 🖤

Shipping costs are non-refundable. If a package is returned to us due to an incorrect or incomplete address, or because it wasn’t collected after a delivery attempt, both the original shipping fee and any return shipping costs may be deducted from your refund.

Yes. You can request a return within 7 days of receiving your order.

Please note that candles, perfumes, cosmetics, underwear, all items from sales or limited-time promotions, such as Black Friday, etc., and all custom-made items are not eligible for returns or exchanges for hygiene, safety, and production-related reasons.

Yes, exchanges are available for eligible items. Please contact us by email before requesting an exchange. Exchange processing time may vary depending on the product type and current stock availability.

Please note that candles, perfumes, cosmetics, underwear, all items from sales or limited-time promotions, such as Black Friday, etc.. and all custom-made items are not eligible for exchanges due to hygiene, safety, and production reasons.

Yes. Return shipping costs are the responsibility of the customer.

After your return is approved, we will email you the return address and instructions.

Items should be unused, undamaged, and returned with all original tags attached and must be returned in its original packaging.
If your order qualified for any Raven Rewards gifts or extras, these must also be included in the return for it to be accepted.

Please include the return form from your order inside the package, along with the receipt/proof of purchase. We also ask you to write “Return” on the outside of the parcel.

Refunds are issued within 14 business days after the returned item has been received at our return address.

Missing information may delay the processing of your return.

Refunds are processed within 14 business days after we receive the returned item.

Yes. Raven Relics is built mainly on original designs created from scratch, developed and crafted in Italy with a strong focus on Italian quality and attention to detail. Only a small, carefully selected part of accessories may come from external suppliers, and only when they fully align with our aesthetic, standards, and values.

All custom orders require a 50% upfront deposit based on the total agreed price. This payment is necessary to secure your order and begin the production process.

The deposit is strictly non-refundable, as it covers design work, materials preparation, and production scheduling.

If the client decides to cancel the project after confirmation, or if communication is discontinued due to the client’s side, the deposit remains non-refundable.

The remaining 50% balance must be paid in full before the finished item is shipped.

If the final payment is not completed, the deposit will not be refunded, as production work and resources will already have been committed to your order.

Custom items are made specifically for each customer, and production starts only after payment confirmation.

Please check the Size Guide section before placing your order.

Some items may return, but many are released in limited quantities. We focus on creating unique pieces rather than mass production, so once something is gone, it may not come back.

Hoodies, t-shirts, dresses, etc.:
Wash at 30°C (86°F) on a gentle cycle, inside out, and avoid bleach.

Corsets:
Hand wash only with care. Don't tumble dry or wring.

Embroidered garments:
Wash inside out, preferably in a protective laundry bag.

Velvet garments:
Hand wash or use a delicate cycle at a low temperature.

Please always refer to the care label provided with each product for specific care instructions.s refer to the care label provided with each product for detailed care instructions.

If you notice a potential manufacturing defect, such as loose stitching, damaged hardware, peeling finishes, or similar issues, and the item has been used appropriately, please contact us with photos, videos and your order number.

Each case is reviewed individually. Depending on the situation, we may offer a repair, replacement part, exchange, store credit, or partial refund.

Raven Relics E-gift cards are available in the following denominations: 25, 50, 100, 250, 500, and 1000. They are delivered via email.

You can send the card to yourself or directly to the recipient by entering their email details and preferred delivery date.

Physical gift cards are not available by default.

If you are interested in a physical voucher, please contact us at ravenrelics.shop@gmail.com so we can confirm the details individually.

No. Gift cards are non-refundable.

Simply create a Raven Relics customer account, and you will be automatically enrolled in Raven Rewards. Once your account is created, qualifying purchases made through that account will count toward your membership level.

Your qualifying purchases add up and unlock the following membership tiers:

• Raven Hunter: unlocked after spending $300
• Sinwear: unlocked after spending $666
• Lord of Hell: unlocked after spending $1,500

You do not need to reach the spending threshold in a single order. Every qualifying purchase is added to your total spending amount.

Each membership level includes its own voucher and additional benefits:

- Raven Hunter: $50 voucher and standard mystery box
- Sinwear: $100 voucher and premium mystery box
- Lord of Hell: $150 voucher and premium mystery box

Qualifying spend is accumulated throughout the lifetime of your account. Every qualifying purchase counts toward your total, allowing you to unlock higher membership levels over time.

Tier vouchers remain valid for 12 months from the date they are issued. Additional promotional vouchers may have a different validity period, which will always be stated when the reward is issued.

No. Rewards offered through select activities do not require you to create an account or log in. You may receive separate vouchers, gifts, or promotional rewards by completing activities such as the Sabbat Quiz, referring a friend, or sharing an eligible Raven Relics product unboxing video.

Visit the Giveaways section at the bottom of this page to explore current rewards, events, gifts, eligibility requirements, and participation details.

Vouchers, discount codes, giveaway prizes, tier rewards, and other promotional offers cannot normally be combined and are not valid on sale items unless explicitly stated otherwise.

Special events such as Black Friday, Halloween, Valentine’s Day, anniversary celebrations, and other limited-time promotions may have different rules. We recommend subscribing to our newsletter and following Raven Relics on social media to stay informed about upcoming offers, rewards, and seasonal events.

No. Discount codes must be applied at checkout and cannot be added later.

No. Membership levels, qualifying spend, vouchers, and rewards are linked to one Raven Relics store and one customer account. Purchases made through different stores or separate customer accounts cannot be combined.

Make sure the code is still valid and meets all conditions, such as minimum order value or eligible products. If the issue continues, contact us.

Please check your spam or promotions folder first. If you still don't have the code, please contact us.

You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any newsletter email.

Contact Raven Relics by email or through social media, and any issue will be reviewed as soon as possible.

A preorder means the product is not yet in stock and will be shipped at a later date.

Yes. Delays may occur due to production or logistics. Any updates regarding your order will always be communicated via email, so please make sure your contact details are up to date.

Preorder timelines may vary depending on production workload, material availability, and the complexity of the design. In some cases, external factors such as shipping carriers or supply delays may also affect delivery times.

We always aim to keep delays minimal and will inform you as soon as any changes occur.

Not always. Some preorder items are only sent into production once they reach a minimum number of orders. This helps us produce in small, intentional batches instead of mass production.

The required quantity for each preorder is always clearly stated in the product listing or announcement, so you know exactly how many pieces are needed before production begins.

Once the required quantity is reached, production starts and the standard manufacturing and shipping time is added to the overall delivery timeline. This means the estimated waiting time includes both production and dispatch phases.

To keep things transparent and engaging, every preorder is assigned a unique order number. We share updates during the process so you can see which stage your product is at, making the waiting experience more clear and connected.

We will always notify you by email about key updates, including when production starts and when your order is preparing for shipment.

No. We don't use real leather or materials that involve harm to animals.

Yes. We do not support any form of cruelty toward animals.

Yes. We work only with suppliers who respect fair working conditions and ethical standards.

Yes. We make conscious decisions at every stage, from materials to packaging, to reduce environmental impact.

You can contact us via email ravenrelics.shop@gmail.com or through Instagram at @ravenrelics.shop. We’ll respond as soon as possible.

Open Monday through Friday. Customer inquiries are answered and orders are processed as quickly as possible during business days.

If you come across a website pretending to be Raven Relics or using our designs without permission, please contact us immediately with details. We take this seriously and will investigate.