T&Cs

Welcome to Raven Relics.

Raven Relics is a brand built on darkness, symbolism, and alternative aesthetics. Every piece we offer is a statement of individuality, confidence, and deep emotion for those who see beauty in the dark. In RR you’ll find only durable, high-quality products made with respect for animals and guided by ethical principles at every stage of production.

These Terms and Conditions set out the rules for using the Raven Relics online store, including the terms for placing orders, making payments, shipping, canceling a contract, submitting complaints, and using electronic services available through the store.

Please read these Terms carefully before placing an order.

Seller / Service Provider Details:

Raven Relics
If you have any questions,you can contact the Brand via email: ravenrelics.shop@gmail.com

Customer service hours: Open Monday through Friday. Customer inquiries are answered and orders are processed as quickly as possible during business days.

Section 1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

1. Price means the gross amount the Buyer is required to pay for a Product.
2. Discount Code means an alphanumeric code that entitles the Buyer to a reduction in the price of an order or selected products, subject to the terms of a given promotion.
3. Consumer means a natural person making a purchase not directly related to their business or professional activity.
4. Account means the Buyer’s individual profile created in the Store.
5. Buyer means a natural person, legal entity, or organizational unit with legal capacity using the Store.
6. Newsletter means email messages sent by the Seller containing information about new arrivals, launches, promotions, collections, or other activities related to the Store.
7. Product means any item, voucher, or digital content offered by the Seller in the Store.
8. Pre-sale / Preorder means the sale of Products before they are physically available, with fulfillment taking place at a later date indicated in the offer.
9. Terms means these Raven Relics online store Terms and Conditions.
10. Store / Website means the online store operated by the Seller at [insert website address].
11. Seller means Raven Relics, the entity operating the Store.
12. Goods means movable items offered for sale in the Store.
13. Outlet Goods means products offered at a reduced price as part of a sale, promotion, or clearance. Unless explicitly stated, these items are full-value products and do not differ in quality from regular collections.
14. Digital Content means data delivered in digital form.
15. User Content means information or materials submitted by the Buyer while using the Store, including reviews, comments, or profile additions.
16. Agreement means an agreement entered into between the Seller and the Buyer through the Store.
17. Electronic Services means services provided electronically by the Seller through the Store.
18. Voucher/Gift Card means a code or document entitling the holder to apply a specific value toward purchases in the Store.
19. Custom items are products made to order based on individual customer requests, including personal designs, modifications, or specifications.

Section 2. General Provisions

1. Through the Store, the Seller:
   a) provides Electronic Services,
   b) allows browsing of the offer,
   c) sells Products,
   d) accepts orders in regular sale and preorder format.
2. The Store is not intended for Buyers to enter into agreements with one another.
3. These Terms set out the rules for using the Store, the rights and obligations of the Seller and Buyers, and the terms for entering into distance contracts.
4. The Buyer may contact the Seller by email at: ravenrelics.shop@gmail.com.
5. Communication may take place in English.

Section 3. Electronic Services

1. The Seller provides the following Electronic Services free of charge through the Store:
   a) browsing publicly available content in the Store,
   b) creating and maintaining an Account,
   c) placing orders,
   d) subscribing to the Newsletter,
   e) submitting User Content, if that functionality is available.
2. To use the Store, the following are sufficient:
   a) Internet access,
   b) an up to date web browser,
   c) an active email address,
   d) cookie support, where required for proper operation of the Store.
3. The Buyer may not submit unlawful content through the Store.
4. The Seller applies technical and organizational measures appropriate to the level of risk in order to ensure the security of data and the operation of Electronic Services.
5. The Seller may carry out technical work, updates, and Store development, including changing features, adding tools, or removing features that are no longer used.

Section 4. Content Available in the Store

1. The Store may contain text, photos, descriptions, graphics, audio materials, video materials, and other digital elements.
2. Public content in the Store may be browsed without registration.
3. All content published in the Store is protected by copyright and may not be copied, distributed, or used without the consent of the rights holder, except as permitted by law.

Section 5. User Account

1. An Account may be created by completing the registration form or by selecting the appropriate option during checkout, if available.
2. Creating an Account requires providing the data necessary for its creation and operation.
3. The Account is linked to the email address provided by the Buyer.
4. The Account may store information about the Buyer and the Buyer’s order history.
5. The Buyer may add optional information to the Account if the Store offers that feature.
6. The Buyer is responsible for keeping login credentials confidential and for protecting access to the Account from unauthorized persons.
7. The Account may be deleted at any time. If the delete option is not visible, the Buyer should contact the Seller by email.

Section 6. Placing Orders and Entering into an Agreement

1. An order may be placed as a guest or while logged into an Account.
2. Information about Products available in the Store constitutes an invitation to enter into an agreement and does not constitute a legal offer within the meaning of civil law.
3. To place an order, the Buyer:
   a) selects a Product,
   b) adds it to the cart,
   c) completes the order form,
   d) chooses a delivery method and payment method,
   e) accepts these Terms,
   f) completes the order.
4. For outlet products, placing an order requires explicit confirmation that the Buyer accepts the non-standard characteristics of the Product.
5. The Buyer must provide accurate and current information. If there are justified doubts as to the accuracy of the data provided, the Seller may suspend order processing until the matter is clarified.
6. Clicking the final order button constitutes the Buyer’s offer to enter into an Agreement.
7. After receiving the order, the Seller may:
   a) accept the order for fulfillment, which results in the Agreement being concluded,
   b) refuse to accept the order, for example due to product unavailability, incorrect data, payment issues, or other material obstacles.
8. If an order is canceled after payment has already been made, the payment will be refunded.

Section 7. Preorder Products

1. Certain Products may be offered on a preorder basis.
2. Preorder Products are clearly marked, and an estimated fulfillment date is provided in the product description.
3. The preorder fulfillment date is an estimate and may change for reasons beyond the Seller’s control, including production, logistics, transportation, warehousing, or customs-related delays.
4. The Seller may extend the fulfillment time for a preorder product. If the delay becomes material, a Buyer who is a Consumer may cancel the purchase before shipment and receive a full refund.
5. An order containing both in-stock products and preorder products may be shipped only once the entire order is complete, unless the parties agree otherwise.
6. A preorder is not effectively reserved until payment has been received.

Section 8. Prices and Payments

1. Prices shown in the Store are gross prices unless clearly stated otherwise.
2. Available payment methods are presented on the Store website and during checkout.
3. In the case of online payments, the Buyer will be redirected to an external payment provider.
4. If the Seller allows payment by traditional bank transfer, payment must be made within 1 day of placing the order. After that period, the order may be canceled.
5. Electronic payments may be processed by external providers such as PayPal or other providers currently available in the Store.
6. Upon request, the Seller will issue an invoice and send it electronically.
7. The Seller may organize promotions, special offers, discounts, and issue discount codes. Details of each promotion are provided separately.
8. A Discount Code may be limited by time, minimum order value, selected products, or product categories.
9. Where price reductions are announced, the Seller will also show the lowest price of the product from the 30 days prior to the reduction, in accordance with applicable law.

Section 9. Vouchers/Gift Cards

1. A Voucher may be issued in digital or physical form, if offered by the Seller.
2. A digital Voucher is sent to the email address provided with the order.
3. A physical Voucher, if available, is shipped in the same way as regular Goods.
4. A Voucher has a nominal value indicated in its description.
5. A Voucher may be used as a payment method in the Store in accordance with its terms, but it cannot be exchanged for cash.
6. If the order value is lower than the Voucher value, the remaining balance is not refundable unless separate terms provide otherwise.
7. If the order value exceeds the Voucher value, the Buyer must pay the difference.
8. A Voucher may be single-use, time-limited, or limited to selected products. This information is always provided in its description.
9. If an Agreement paid for with a Voucher is canceled, the refund may also be made in the form of a new Voucher equal to the refunded amount.

Section 10. Order Fulfillment and Delivery

1. Order fulfillment includes preparing, packing, and shipping the Goods according to the selected delivery method.
2. Delivery costs are borne by the Buyer unless the terms of a specific offer or promotion state otherwise.
3. An order is considered fulfilled once the shipment is handed over to the carrier.
4. The estimated fulfillment time is provided in the Product description or during checkout.
5. In the case of a Consumer, the Goods should be delivered no later than 30 days unless a longer period is clearly indicated for the Product and accepted by the Buyer when placing the order.
6. If an order includes several Goods with different fulfillment times, the longest fulfillment time will apply unless the Seller proposes splitting the order.
7. Upon receiving the shipment, the Buyer should inspect it in the usual manner for this type of delivery. If damage is found, it is advisable to prepare a damage report with the carrier.

Section 11. Newsletter and Digital Content Provided in Exchange for Signup

1. The Seller may offer Digital Content without separate payment in exchange for subscribing to the Newsletter.
2. Newsletter signup requires providing the data necessary to process the subscription.
3. If access to Digital Content is granted in exchange for subscribing to the Newsletter, that subscription constitutes the Buyer’s consideration for the delivery of the Digital Content.
4. After successful signup, the Buyer will receive an email containing instructions for download or access.
5. The Buyer may unsubscribe from the Newsletter at any time. This does not affect the validity of a previously concluded agreement for the delivery of Digital Content, unless applicable law provides otherwise.

Section 12. Right to Cancel the Agreement Without Giving a Reason

1. A Consumer have the right to withdraw from a distance contract without giving any reason within 7 days:
   a) from the date they take possession of the Goods,
   b) from the date the Agreement is concluded, where it concerns services or Digital Content, if applicable under law.
2. To exercise the right of withdrawal, the Buyer must send a clear statement, for
   example by email to: ravenrelics.shop@gmail.com
3. The withdrawal deadline is met if the statement is sent before the 7-day period expires.
4. The Goods must be returned no later than 7 days from the date of withdrawal.
5. The direct cost of returning the Goods is borne by the Consumer or entrepreneur with consumer rights unless the Seller expressly states otherwise.
6. The Seller will refund all payments received, including the cost of the least expensive delivery option offered, within 14 business days from the date the returned Goods are received by the Seller.
7. Refunds will be made using the same payment method originally used unless the Buyer agrees to a different method.
8. The Buyer is responsible for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Section 13. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in particular to Agreements:

1. for Goods made to the Buyer’s specifications or clearly personalized,
2. for Goods that spoil quickly or have a short shelf life,
3. for sealed Goods which are not suitable for return for health protection or hygiene reasons once unsealed,
4. for Goods which, after delivery, become inseparably mixed with other items,
5. in other cases provided for by applicable law.

Section 14. Liability for Conformity of Goods with the Agreement

1. With respect to Consumers, the Seller is liable for conformity of the Goods with the Agreement under the rules resulting from consumer protection law.
2. For Buyers other than Consumers, warranty liability is excluded to the fullest extent permitted by law.
3. The Seller is liable for any lack of conformity existing at the time of delivery and discovered within 2 years from that time, unless the law provides otherwise or the Buyer expressly accepted the characteristics of Outlet Goods.

Section 15. Complaints Regarding Goods, Repair, Replacement, Price Reduction, Withdrawal

Returns, exchanges, and refunds are available only for eligible products. Custom-made items, personalized products, and any items specifically excluded from our Return Policy are not eligible for returns, exchanges, or refunds unless they arrive damaged or faulty.

To process a complaint or quality issue, additional information such as photographs and/or videos may be required, and in some cases the item may need to be returned for inspection.

If a claim is approved, an appropriate solution will be provided, which may include a replacement, exchange, store credit, partial refund, or full refund, depending on the situation.

All claims are reviewed within 14 days of receiving the necessary information, although some cases may require additional time. If so, updates will be provided throughout the process.

Section 16. Digital Content and Its Conformity with the Agreement

1. If the Seller provides Digital Content, the Seller is liable to Consumers for conformity of the Digital Content with the Agreement in accordance with applicable consumer law.
2. In the event of non-conformity of the Digital Content, the Buyer may request that it be brought into conformity.
3. If bringing the Digital Content into conformity is impossible or would involve excessive costs, the Buyer may exercise further rights provided by law, including a price reduction or withdrawal from the Agreement, where applicable.
4. For Buyers who are neither Consumers nor entrepreneurs with consumer rights, warranty liability for defects in Digital Content is excluded to the extent permitted by law.

Section 17. User Content

1. If the Store allows the publication of reviews, comments, or other materials, the Buyer may submit User Content only if it complies with the law, accepted standards of conduct, and these Terms.
2. It is prohibited to publish content that:
   a) is unlawful,
   b) infringes personal rights, copyrights, or other third-party rights,
   c) is offensive or incites violence, hatred, or discrimination,
   d) is spam, advertising, or competitive in nature,
   e) misleads other users,
   f) contains vulgar, defamatory, extremist, or dangerous content.
3. The Seller may moderate User Content, hide it, remove it, or restrict access to it if it violates these Terms or applicable law.
4. If necessary, the Seller may temporarily block an Account or access to certain Store functions.
5. The Buyer may appeal any decision involving removal of content or the application of restrictions by email.

Section 18. Product Reviews

1. The Store may allow Buyers to post Product reviews.
2. Reviews should be honest, fair, based on real experience with the Product, and written in a respectful manner.
3. The Seller may mark reviews submitted by people who actually purchased a given Product.
4. Reviews that violate these Terms may be removed or hidden.

Section 19. Personal Data and Cookies

1. The Seller is the controller of Buyers’ personal data unless otherwise stated in a specific case.
2. The Store uses cookies and similar technologies.
3. Detailed information on the processing of personal data and cookies is available in the Privacy Policy published in the Store.

Section 20. Intellectual Property

1. All elements of the Store, including the brand name, descriptions, texts, photos, graphics, designs, website layout, and other materials, are protected by copyright or other intellectual property rights.
2. Without the Seller’s consent, it is prohibited to copy, download, modify, distribute, or commercially use content available in the Store beyond the scope permitted by law.
3. If you want to use Raven Relics materials beyond permitted personal use, prior consent from the Seller is required.

4. Any reproduction, copying, imitation, distribution, manufacturing, or commercial use of Designs, in whole or in part, without the prior written consent of the Seller is strictly prohibited. 

   In particular, it is forbidden to create, produce, sell, or distribute products that replicate or are substantially similar to the Designs available in the Store.

   The Seller reserves the right to take all available legal actions in response to any infringement, including but not limited to:

   • demanding immediate removal of infringing products from sale,
   • issuing cease and desist notices,
   • pursuing claims for damages, lost profits, and unjust enrichment,
   • taking legal action in any applicable jurisdiction.

   Any unauthorized use of the Designs will be treated as a violation of intellectual property rights and may result in civil and/or criminal liability under applicable law.

Section 21. Complaints Regarding Store Operation

1. Any Buyer may file a complaint regarding the operation of the Store, the Account, Electronic Services, or performance of the Agreement.
2. Complaints should be sent to: ravenrelics.shop@gmail.com
3. The complaint should include information allowing the case to be identified and a description of the issue.
4. The Seller will respond no later than 14 days after receiving the complaint.

Section 22. Alternative Dispute Resolution

1. Consumers may have the right to use alternative dispute resolution (ADR) methods to resolve complaints or disputes without going to court.

   These options may include:
   a) submitting a dispute to an independent consumer arbitration body or dispute resolution service,
   b) using mediation services provided by recognized consumer protection or dispute resolution organizations,
   c) seeking assistance from consumer protection agencies or similar advisory bodies in their country of residence.

2. Availability of these options depends on the applicable laws and regulations in the consumer’s jurisdiction.
3. Consumers may also have access to online dispute resolution platforms where applicable.

Section 23. Changes to the Terms

1. The Seller may amend these Terms for important reasons, including:
   a) changes in applicable law,
   b) technical or organizational changes to the Store,
   c) expansion or modification of Store functionality,
   d) the need to clarify provisions.
2. Agreements concluded before the effective date of any amendment remain subject to the version of the Terms in force at the time the Agreement was concluded.
3. If the Buyer has an Account or uses services involving an ongoing relationship with the Seller, the Buyer may be informed of changes electronically.

Section 24. Accuracy, Completeness and Timeliness of Information

Some content may include historical information. Historical details are, by nature, not current and are provided for reference only.

Section 25. Changes to Service and Pricing

Section 26. Products and Services

Many of our pieces are produced in small quantities, while some are made to order or created as custom projects. Because of this, product availability may change without notice.

Every effort is made to present products as accurately as possible through photographs, descriptions, and measurements. However, colors, textures, and appearance may vary slightly depending on screen settings, lighting conditions, and the handmade nature of certain items.

From time to time, product information may be updated, pricing adjusted, new collections released, existing products retired, or availability limited in certain locations.

Due to the handcrafted and creative nature of the work, minor differences between product images and the final item may occur. These variations are not considered defects and are part of what makes each piece unique.

A commitment is maintained to providing quality products and a positive shopping experience. If there are any questions about an item before purchasing, customers are encouraged to reach out for assistance.

Section 27. Orders and Account Information

To help ensure smooth order processing and delivery, please keep your account and contact information current at all times.

For details regarding returns, exchanges, and eligible products, please refer to our Return Policy.

Section 28. Custom Orders

Custom orders are created specifically for the customer based on individual ideas, preferences, measurements, or design requests. Before production begins, project details, pricing, materials, sizing, and design elements may be discussed to ensure a clear understanding of the scope of work.

Production time for custom garments is typically between 3 and 6 weeks, depending on the complexity of the design. In many cases, orders may be completed sooner, but production times are estimates and cannot be guaranteed.

Because custom items are made specifically for one customer, they cannot be cancelled, returned, exchanged, or refunded once production has started.

Minor differences between sketches, mockups, digital previews, and the final product may occur as part of the handmade creation process and do not qualify as defects.

The right is reserved to decline any custom project that falls outside production capabilities, standards, or creative direction.

Section 29. Final Provisions

These Terms and Conditions and any Agreements concluded through the Store shall be governed by the laws applicable in the Seller’s place of business, without prejudice to any mandatory consumer protection laws applicable in the Buyer’s country of residence. In the case of disputes with Buyers who are not Consumers or do not have consumer rights under applicable law, such disputes shall be subject to the exclusive jurisdiction of the courts competent for the Seller’s place of business. These Terms and Conditions are effective as of: 04.06.2026.